StephanieCordray
New Member
Now, I never thought that a separate stated privacy policy was really needed for a hosting service but here's what brought on the question.
We have a customer who has kept ownership of a particular site private. Someone called today demanding we tell him the site owner's name. Typically you can find out this kind of information through a simple whois, right? Now, with my understanding of privacy laws, I can't divulge that information without a court order requiring me to do so or having the customer's permission.
I'm not in the business of selling informaton to third parties nor have I ever contemplated being in that business. I did tell the demanding person he should contact the site through the email posted on the site in question and if there are issues that violate our Terms of Service or Acceptable Use Policy or any laws that he could register a formal complaint with us and we would investigate. However, even at that point, we are not required to divulge our customers' private information.
He kept coming back at me with "You won't" but to me it's an "I can't" issue.
Who is right? If the site owner wanted that information public it would be, right? Do I have the right to divulge that information when the site owner has gone to some lengths to keep it private?
We have a customer who has kept ownership of a particular site private. Someone called today demanding we tell him the site owner's name. Typically you can find out this kind of information through a simple whois, right? Now, with my understanding of privacy laws, I can't divulge that information without a court order requiring me to do so or having the customer's permission.
I'm not in the business of selling informaton to third parties nor have I ever contemplated being in that business. I did tell the demanding person he should contact the site through the email posted on the site in question and if there are issues that violate our Terms of Service or Acceptable Use Policy or any laws that he could register a formal complaint with us and we would investigate. However, even at that point, we are not required to divulge our customers' private information.
He kept coming back at me with "You won't" but to me it's an "I can't" issue.
Who is right? If the site owner wanted that information public it would be, right? Do I have the right to divulge that information when the site owner has gone to some lengths to keep it private?